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NJ Transit app, online ticketing back up after Tuesday morning outages
By
Verónica Del Valle
and
Louis C. Hochman
Published Sep 24, 2024
Modified Sep 24, 2024
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Gary Hershorn/Getty Images
By
Verónica Del Valle
and
Louis C. Hochman
Published Sep 24, 2024
Modified Sep 24, 2024
Share
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NJ Transit says service is restored to its mobile app and online ticketing system, after both went down during the Tuesday morning commute.
Users who tried to use the app received errors such as "data load failed" and "server connection timeout." Around 8 a.m., every bus and train line on NJ Transit's website showed "alert" status, even if most didn't have specific alert information. Minutes earlier, most or all lines were indicated to be on time.
A spokesperson said around 8:45 a.m. that service was being restored.
The evening before the outages, NJ Transit's X feed showed off a new update to the mobile app that color-coded Hoboken-bound and New York City-bound trains in the app's "DepartureVision" view. A brief statement from a spokesperson about the outages didn't address whether Tuesday morning's problems were related to the update.
NJ Transit riders experienced a hellish summer, full of delays and cancelled service, because of ongoing infrastructure issues. NJ Transit and Amtrak — which owns the rails NJ Transit uses north of Trenton — have traded blame for the problems, but both agencies say they're working together on stepped-up inspections and coordination.
This story has been update to reflect the status of service
Tagged
new york city
new jersey
transportation
Verónica Del Valle
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Louis C. Hochman
After about two decades in (mostly) New Jersey-focused commercial print, digital and digital-but-radio-adjacent news, Lou stumbled into member-supported news in early 2021, as the editor and CEO of Montclair Local. There, he (hopes he) expanded enterprise, brought more sophistication to digital storytelling and moved the nonprofit newsroom closer to long-term financial sustainability. He helped lead the Local to its fourth consecutive General Excellence award from the New Jersey Press Association — the NJPA's highest honor with judges noting the paper's work to strip away layers of government opacity, to hold power to account, to make news accessible for more members of the community, to share the stories and concerns of more facets of the community and to tell compelling stories across multiple media. He's excited to continue the same ethic — news as a public service — at NYPR as the New Jersey and suburbs editor, drawing on the extraordinary talents of reporters including Karen Yi and Nancy Solomon. Lou lives in Philly (that commute!) with his partner and their two cats, about whom and about which he speaks incessantly.
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Gothamist is funded by sponsors and member donations
Gothamist is funded by sponsors and member donations
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