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MTA to Start Texting Customers About Service Issues
By
Jen Chung
Published Jul 20, 2008
Modified Jul 20, 2008
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By
Jen Chung
Published Jul 20, 2008
Modified Jul 20, 2008
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It's about time: The MTA will reportedly text and email customers about unexpected service problems starting this fall. Last August, wild weather brought the subway system--and the MTA's website--to a halt and left customers clueless, which prompted the MTA to look for text messaging and email alert providers. The MTA tells the Daily News riders will be able to choose which routes they want alerts for. Currently riders can subscribe to weekly service advisory notifications, but those are for scheduled service changes.
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MTA
service alerts
technology
text messaging
Jen Chung
Jen Chung is a former WNYC and Gothamist editor.
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Gothamist is funded by sponsors and member donations
Gothamist is funded by sponsors and member donations
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